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UPS PT Flex on Road in Somerville, Massachusetts

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Job Description:

Job Summary

This position completes general administrative tasks. He/She completes required audits during on-job supervision rides to ensure adherence to policies and procedures. This position utilizes technology to identify opportunities for performance improvement and risk mitigation. He/She communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals. This position performs other tasks as requested.


  • Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.

  • Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.

  • Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.

  • Uncovers business opportunities to forward information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.

  • Encourages service providers to identify and forward volume development opportunities to management.

  • Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.


  • Ability to work flexible shift hours, up to 5 days a week

  • Small Package Operations Knowledge - Preferred

Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions . UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.


Category: Operations

Requisition Number: R23038824

Location: Somerville,Massachusetts