UPS Trade Consultant I (Mgr I, Class/Ops) - STTAS in Southfield, Michigan

UPS Supply Chain Solutions is currently seeking a Trade Consultant I to impact the business by mastering import/export regulations. The ideal candidate will possess a Customs Broker License or be currently pursuing a license from the U.S. Customs and Border Protection. This position offers on-the-job training in the areas of entry, classification, NAFTA origin verification projects and other FTA eligibility programs, and various customer specific compliance projects.

The Trade Consultant I manages the customer relationship for the assigned client(s), including oversight of the services provided to the client(s), manages and distributes team’s workload, tracks and reports statistics, resolves customer service issues and oversees all aspects of the account(s).

Responsibilities and Duties

  • Develops operational quality goals and standards to meet specifications

  • Evaluates performance against quality goals to develop process improvements and increase service levels

  • Reviews existing processes to identify inefficiencies and cost reduction opportunities

  • Supports collaboration with the Industrial Engineering and Solutions department to help develop new operating processes

  • Conducts root cause analyses to develop corrective action plans

  • Identifies client training requirements to comply with government regulations for training programs

  • Assists with soliciting input from a diverse audience (e.g., trainers, subject matter experts, etc.) to gather feedback on proposed training programs

  • Develops project plans to implement training initiatives

Knowledge and Skills

  • Must be able to travel when necessary

  • Demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high attention to detail

  • Strong analytical, verbal/written communication, customer service and time management skills

  • Excellent organizational skills

  • Intermediate knowledge and use of Microsoft Office Suite (Word, PowerPoint, Excel, and Access, if necessary)

  • Strong knowledge of US Customs and Border Protection Regulations

  • Minimum of 3 years of Customs Compliance experience

  • Customs Brokers License - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Company: UNITED PARCEL SERVICE

Category: Logistics, Mechanics and Engineering, Professional

Requisition Number: 176556

Location: Southfield,Michigan