UPS FT IT Technician - London Hub, Stanford le Hope in Stanford, United Kingdom

An exciting opportunity has arisen in the Technical Support Group for a IT Technician based at London Hub.

You will provide users with support services for corporate standard technology products and conduct hardware and software planning. This position organises and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. As a TSG Technician you will troubleshoot and restore routine technical service and resolve equipment problems using established processes and procedures. You will collaborate with staff to deploy standardised support practices and procedures.

Key skills and attributes:

• Clean Driving License

• IT related qualifications

• Experience in a support role

• Aptitude for problem solving

• Professional & presentable manner

• Strong attention to detail

• Ability to work on own initiative and make decisions

• Ability to work within a pressurised environment

• Good time management skills with ability to prioritise effectively and work to deadlines

• Effective listening and communication skills

• Good customer relationship skills (Internal & External)

• Flexibility is essential due to occasional travel and weekend work, there will also be out of hours support on a rota basis

Flexibility is essential due to:

  • Travel and weekend work and the flexibility to work beyond regular working hours 08:30 – 17:00

  • Possibility of Shift Work & Out Of Hours Support on a Rota Basis

Key Skills and Experience:

  • Excellent communication skills

  • Excellent organizational skills

  • Ability to work on own initiative and prioritize

  • Ability to work under pressure and to strict deadlines

  • Flexible attitude to working hours , as this role will include shift and night work when necessary

  • Flexibility - this position may involve large amounts of travel and staying away overnight, including weekend work.

  • Integrity and a high level of confidentiality

  • Flexible and enthusiastic attitude

Technical skills would be an advantage in any of the following areas:-

  • Windows and Active Directory

  • Other operating systems (Unix, OS400, Mainframe)

  • Outlook Client, Internet, Intranet

  • UPS internal, external systems

  • Fundamentals of data communication and networking topologies

Company: UNITED PARCEL SERVICE

Category: Industrial Engineering, Engineering

Requisition Number: 045850

Location: Stanford,United Kingdom