Job Information
UPS Marketing Supervisor in Taipei, Taiwan
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Job Description:
UPS獲Morning Consult顧問公司評選為2024年全美最受信賴品牌前兩名，並獲得財富雜誌評選全球前50大最受推崇的公司。歡迎您加入UPS這個大家庭
Job Summary:
The Marketing Supervisor (Product & DX) is a critical member in marketing team who accelerates the growth initiatives in a country to drive overall improvement of volume, revenue and profit. He / She develops and implements Customer Experience strategy and drives the action plan with various functions in the country. He / She will also develop and implements the strategic and tactical marketing initiatives to drive the improvement of customer experience and deliver the product’s value proposition.
Job Duties:
- Product & Communication
• Support Regional team to identify opportunity for service enhancements, regularly challenge and feedback to current service quality with input from VOC (voice of customers), assists to develop business case for investment to improve.
• Analyses competitors' operations, network, strategies, products, services, technologies to determine UPS competitive position and gaps by key cities / geos.
• Analyses barriers of growth with tracking of Right-to-Win and defines the value proposition based on customer needs.
- Customer Experience
• Leads the improvement of customer experience in the country through the development and implementation of customer-first digital engagement, product development and Go-to-Market plan.
• Assists country marketing manager to prepare for the customer first committee in country to drive continuous Listen/Learn/Act action across 6 stages in customer journey.
• Supports Regional team to drive improvement of user experience on digital channel engagement e.g. UPS.com, local chatbots, World Ease, etc.
- Business Strategy & Planning
• Assists the country marketing manager on the strategic planning process and development of overall country growth strategy on volume, revenue and profit.
• Define the business opportunities by identifying the addressable markets from segmentation based on customer behaviors, industry segments, product, trade lanes, etc.
- People Management
• Holds the team accountable to established performance levels to achieve individual and group goals.
• Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
• Determines employees’ training needs to produce continuous career development plans.
• Coaches Specialist and provides on-going feedback and support to improve performance.
工作條件
工作經驗 : 5年以上
學歷要求 : 大學以上
語文條件 : 英文(聽:精通、說:精通、讀:精通、寫:精通)
擅長工具 : Access / Excel / PowerPoint / Power BI
工作技能 : 市場調查企劃與執行 / 市場調查資料分析與報告撰寫 / 市場趨勢分析 / 數據分析 / 消費者行為
其他條件
• Meticulous with strong attention to details, demonstrate good analytical skills, matured and logical thinking, dependable and requires minimum supervision.
• Fast learner, proactive team player and ability to work positively in a challenging environment.
• Ability to work both independently and in a team-oriented environment.
• Proficient in Microsoft Office applications.
• Prior experience in logistic industry is a plus.
• UPS 致力於提供一個多元化, 不受歧視和騷擾的工作場所, 歡迎身心障礙者應徵, 公司並提供身心障礙補助。
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Company: UNITED PARCEL SERVICE
Category: Marketing
Requisition Number: R24018806
Location: Taipei,Taiwan