UPS Sr. Technology Support Analyst in Timonium, Maryland

Sr. Technology Support Analyst

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About Technology Support at UPS Technology:

When you have a tech problem that seems insurmountable, we will be there to guide you to the finish line! Our people skills and ability to simplify technical terms and processes set us apart from the average I.T. worker. Our tech support teams are just as committed to helping fix your problems as we are to promoting technology literacy.

About this role:

The Senior Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides hardware and software planning, technical advice, and informal training to internal customers. This position organizes and coordinates installation and deployment activities for software, hardware, and network facility upgrades. The Senior Technology Support Analyst troubleshoots and restores routine technical service and equipment problems within established processes and procedures and makes recommendations for problem prevention. He/She interacts with remoteTeam Members to standardize support practices and procedures. This position coordinates deployments and implementations with Information Services' (I.S.) departments and user groups and facilitates activities to ensure projects and programs meet established deadlines. Supports continuous Integration, continuous Delivery, continuous Deployment pipelines to Linux servers running Weblogic/Tomcat Application server and Apache Web server. Performs troubleshooting of application systems and resolves issues. Performs 24x7 support via remote access and mobile phone.

Minimum Qualifications:

  • Experience with Agile Development

  • Effective communication, Leadership skills, Technical Analysis

  • Linux system administration, Apache administration including SSL, Intermediate Weblogic (preferred), Tomcat, or any J2EE application server administration, configuration, and troubleshooting. TCP/IP skills, research skills, leadership skills. DevOps Experience, Automation, Build Engineering and Configuration Management

  • Experience with Ansible and OpenShift

  • Ability to work independently and as a member of a team, critical thinking skills are a must

Preferred Qualifications:

  • Bachelor's and/or Master's degree

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity


Category: Information Systems, IT - Infrastructure, Mechanics and Engineering, Technology, Infrastructure, Information Solutions

Requisition Number: 160085

Location: Timonium,Maryland