UPS Technical Support Technician Scotland in United Kingdom
The Technology Support Group Technician provides support for our internal customers. The Technician is responsible for a specific geographical are and is therefore required to travel to sites within that area.
The successful applicant will be based in Scotland.
Data communication and data security
Problem isolation, resolution and escalation
Achieve service level objectives
Liaising with various UPS departments
Any other tasks required
Providing advanced support for internal and external UPS systems,
Assisting with training and directing TSG and other UPS employees,
Network management and maintenance for local and wide area networks
Advanced troubleshooting of failed computer and telecommunication systems.
Key Skills and Experience:
Excellent communication skills
Excellent organizational skills
Ability to work on own initiative and prioritize
Ability to work under pressure and to strict deadlines
Flexible attitude to working hours , as this role will include shift and night work when necessary
Flexibility - this position may involve large amounts of travel and staying away overnight, including weekend work.
Integrity and a high level of confidentiality
Flexible and enthusiastic attitude
Technical skills would be an advantage in any of the following areas:-
Windows 2000/XP and Active Directory
Other operating systems (Unix, OS400, Mainframe)
Outlook Client, Internet, Intranet
UPS / Lynx internal, external systems
Fundamentals of data communication and networking topologies
Company: UNITED PARCEL SERVICE
Requisition Number: 044919
Location: ,United Kingdom