UPS Italian/English Billing Customer Service Representative in Ireland

Looking for a great career opportunity? Do you currently live, or are you willing to relocate yourself to Dublin? Then UPS is the place for you .

Company Summary

Founded in 1907 as a messenger company in the United States, UPS has grown into a $51.5 billion corporation by focusing on enabling commerce for its customers around the world. Today, UPS is the world’s largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, UPS delivers more than 15.5 million packages and manages the flow of goods, funds and information for its customers in more than 200 countries and territories worldwide. Globally, UPS employs 425,000 people, utilizes a delivery fleet of approximately 100,000 vehicles and operates the 9th largest airline in the world. The company can be found on the web at

UPS first entered Europe in 1976 when it established domestic small package operations in Germany. UPS has since developed a comprehensive European service portfolio, combining local expertise in each market with UPS's international strength and high quality standards. Headquartered in Brussels, UPS in Europe currently employs 40,000 people across the EMEA region and is an Equal Opportunity Employer (m/f/d/v).

Job Objective

A Billing CSR’s objective is to answer calls directly from customers and to resolve customer queries correctly and in a timely manner.

The Billing Customer Service Representative (BCSR) is an entry-level job that will provide you the foundation you need for a promising career. UPS has a promotion-from-within culture. Candidates who choose to start their careers as a BCSR with UPS may be provided future promotional opportunities for various positions within our organisation. Furthermore UPS strongly believes in their employees and their development and provides great training and very helpful support such as the opportunity to study at the UPS University or to take advantage of our Education Reimbursement Policy. Come join us!

Key Accountabilities

Duties include

• At least half of the day will be spent answering calls and the other part of the day will be resolving queries.

• Calls must be answered and dealt with in a timely and professional manner.

• Resolve customer queries whilst on the call where possible raising adjustments where relevant.

• A reference number must be given to the customer for every query logged.

• Queries must be investigated fully.

• The history of the customer’s account checked to ensure no duplicate work is caused.

• Notify other departments of their errors so incoming queries will reduce.

• Educate customers of their errors.

• Paperwork filled out correctly.

• Daily reports filled out accurately and correctly.

• Feedback to customer on the resolution or non resolution of their query.

• Meet set targets on a daily basis.

• Responsible for any additional tasks given.

• Must complete a certain amount of weekly / monthly administration tasks

Other Job Requirements

The ideal candidate should have the following skills and attributes:

• Fluency in Italian and English both written & spoken would be an advantage

• Be efficient

• Have good numerical skills

• Be a logical thinker

• Able to work in a targeted environment.

• Work well in a team

Education and Work Experience

• Minimum requirement of a leaving certificate or equivalent qualification.

• Some experience in a similar work environment would be an advantage

• MS Office package (especially Excel)

• Keyboard skills

Salary: UPS offers a competitive salary

Additional benefits: Educational Assistance, Paid Holidays, Pension Relocation package


Category: Customer Service, Professional

Requisition Number: 051749

Location: ,Ireland