Job Information
UPS Customer Service Representative in Japan
Job Description
‣Handle incoming calls for pick up, track and trace, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner, with objective to provide quality telephone customer service.
‣Understand UPS service, product, systems and procedures
‣Identify and record customer concern or issues
‣Recommend solutions about service concerns to management
‣Identify potential needs of customer and submit sales leads
Skills and Experiences
‣To be flexible, pragmatic and work under pressure
‣Patient and pleasant attitude
‣Problem solving skill
‣English communication skill (Speaking, Writing, Reading) - preferred
Company: UNITED PARCEL SERVICE
Category: Customer Service, Professional
Requisition Number: 065855
Location: ,Japan