UPS Jobs

Job Information

UPS Customer Service Representative in Japan

Job Description

‣Handle incoming calls for pick up, track and trace, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner, with objective to provide quality telephone customer service.

‣Understand UPS service, product, systems and procedures

‣Identify and record customer concern or issues

‣Recommend solutions about service concerns to management

‣Identify potential needs of customer and submit sales leads

Skills and Experiences

‣To be flexible, pragmatic and work under pressure

‣Patient and pleasant attitude

‣Problem solving skill

‣English communication skill (Speaking, Writing, Reading) - preferred

Company: UNITED PARCEL SERVICE

Category: Customer Service, Professional

Requisition Number: 065855

Location: ,Japan

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