UPS Ocean Freight Supervisor I in Thailand
Job Summary : -
The Ocean Freight Supervisor I supervises operational activities and communicates company expectations. This position troubleshoots customer problems and escalates atypical issues for management recommendations. He/She monitors processes for regulatory compliance and trains less experienced staff. This position supervises hourly employees within the department.
Job Duties : -
Monitors Ocean Product Operations
Distributes daily assignments based on work plan priorities to provide equitable workload distribution and to ensure service levels are within projected time parameters.
Analyzes and refines operational processes to create consistent and repeatable procedures.
Seeks management recommendations to resolve atypical issues and address complex customer concerns.
Contributes to special projects to promote business enhancements (e.g., new applications, systems support, etc.).
Generates Ocean Freight Reports
Extracts information to compile weekly file and quote counts for staffing validation.
Develops and maintains spreadsheets to fulfill customer requested data (e.g., insurance, invoices, etc.).
Generates reports to combine operational data (e.g., storage costs, etc.) for shipment processing and management review.
Generates daily performance reports (e.g., missing invoice report, etc.) to define process improvements and to ensure regulatory compliance.
Coordinates the preparation of shipment documentation and administration to support operations.
Conducts Ocean Freight Audits
Conducts audits to ensure performance targets are being achieved.
Audits completed folders to ensure milestones for master operating plans are completed and documented and to minimize rework.
Audits training results to ensure team members receive consistent training focused on accuracy and productivity.
Develops and distributes instructional processes to provide documented duties for training and job completion.
Supervises and Develops Others
Determines employees’ training needs to produce continuous development plans.
Provides on-going feedback and support to improve performance.
Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
Holds others accountable to established performance levels to achieve individual and group goals.
Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
Applies Service, Product, and Customer Technology Knowledge
Job Requirements : -
Brings along 5 – 10 years of relevant working experience
With at least 5 years in a management level supervising a team
Able to speak fluently and confidently in English as this position require to attend to US base customer (TOIEC 650 and above)
Required occasionally attend to night call due to time zone differences in US
Company: UNITED PARCEL SERVICE
Category: Logistics, Freight Forwarding, Professional
Requisition Number: 068193