UPS Inside Sales Representative in Vietnam


The Telesales Representative is responsible for retaining and growing customer business using telephone. He/She uses available resources to learn the customers’ business and identify business needs, and then proactively contacts customers to position UPS products and services to meet those needs. He/She is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. He/She answers customer questions as required to support customer business and resolves billing issues as needed.


  • Uses Sales Tool for Customer Research and Sales Strategy Development

  • Identifies and Addresses Customers' Business Needs: Contacting customers via telephone communication by using questioning techniques to learn about customer business, shipping or other UPS service needs

  • Manages Accounts and resolves customer issues: Responding to customer questions, complaints, inquiries in a timely and accurate manner; resolving customer claims and damages

  • Coordinates with other UPS Sales Functions

  • Stay current with UPS and competitor products and services

  • Ensures contractual compliance/securing new contracts

  • Understanding competitor strategies, capabilities and pricing patterns in order to position UPS products advantageously

  • Completing administrative tasks in a timely and accurate manner

Job Requirements

  • Minimum a Degree in Business Administration or related discipline

  • 1 year experience in telephoning selling skill, preferably in Air Express/Logistics or Transportation industry

  • An understanding of local business environment is priority

  • Good interpersonal and communication skills

  • Dynamic, aggressive and dedicated personality

  • Good written and spoken English

  • Excellent computer skills and knowledge in MS Office


Category: Business Development

Requisition Number: 047687

Location: ,Vietnam