UPS GBS Process Supervisor in Warsaw, Poland

  • Improvement and Implementation of processes for all GBS CS sites

  • Documentation and mapping of new GBS processes

  • Evaluation of cost and customer impact of process changes

  • Communication with GBS CS & PCP Management and network partners on process and document updates

  • Updating of process documentation on IRIS

  • Collaboration with program managers and inventory specialists to customize customer specific processes

  • Analysis of performance factors related to process changes

  • Good analytical skills

  • Proven record of elaborated presentation skills

  • Fluency in English - written and verbal

  • Further languages would be an advantage

  • Extensive knowledge of all applicable GBS processes and procedures

  • Full working knowledge of MS Office tools

  • Extensive CS or PCP working experience - preferably in international and/or multilingual environments

  • Ability to work on process improvements independently or as part of an international team

  • Flexibility and ability to travel

Company: UNITED PARCEL SERVICE

Category: Customer Service, Professional

Requisition Number: 049524

Location: Warsaw,Poland